Customer Satisfaction Guarantee

Floormaster practices ethical business principles and offers a Customer Satisfaction Guarantee.

The details and inclusions are:

We will refund or replace any item where you are not satisfied with that Item where:

  • There is a fault with the item
  • It is unused or it is not what you expected, or you simply don't want it. Return it to us and we will either replace the item or refund the price you paid on the item within 30 days from the date of your invoice, if it is un-used and in its original packaging and you meet the costs of returning the items to our premises.

We will either replace or refund the price you paid of any item within 10 days from the date of your invoice, if the goods are damaged in delivery and signed for as damaged upon receipt, or we are advised of the damage on the date of delivery. We may require photographic verification of the damage. We understand that you are not always sure of what you will receive when you order or buy online, we will work with you where possible to make sure you are satisfied with you purchase.

If you have any questions, please call us or use the 'Contact Us' form from the home page.


We recognize the importance of protecting your privacy and we are committed to ensuring the continued integrity and security of the personal information you entrust to us.

Floormaster may collect the following type of information from visitors to our website. This information may include

  • Date and time of visit
  • Server address
  • Type of browsers used
  • Navigation path and pages accessed
  • Traffic patterns
  • Information volunteered by you via our contact us page

We appreciate that the success of our business is largely dependent upon a relationship of trust being established and maintained with past, current and prospective customers, shareholders and other individuals with whom we conduct business. We will therefore continue to collect and manage your personal information with a high degree of diligence and care.

Our aim is to comply at all times with the privacy laws (incorporating the National Privacy Principles) that apply to us. If you have a comment, query or complaint regarding a privacy matter, we encourage you to discuss it with us.

Types of Information Collected and Held by Us

We need to collect some of your personal details to enable us to establish and maintain a relationship with you. We will usually ask for your name, age, address and other contact details (such as phone, fax and email) so we can communicate with you. We require your email address when you register so that we can send a registration confirmation and also confirmation of orders in the future.  In some instances, we may also need your credit card details to perform the transaction. Credit card details are used by the gateway payment provider, these are not forwarded to us, or held by us.

How We Collect Your Information

In most cases we collect personal information directly from you. Sometimes we may obtain your information from a credit-reporting agency (in the case of credit to be provided), or a third party acting on your behalf.

When you visit our Website, our Internet Service Provider records information (such as your server address and top-level domain name, the type of browser you are using, the date, time and pages accessed) in relation to your visit for statistical purposes. This information is collected as aggregated data and the user remains anonymous.

How We Protect Your Information

We take all reasonable steps to ensure your information remains secure, and to prevent unauthorised access to your information. Although we endeavor to ensure that all personal information kept by us remains accurate, we also depend on you to tell us of any changes to your details.  FloorMaster use our best efforts to ensure that information received via the website remains secure within our systems. We are regularly reviewing developments in online security however users should be aware that there are inherent risks in transmitting information across the Internet.

Our Use of Your Information

We only use or disclose your information where necessary and in order to provide you with the product or service you have requested. We may also use it for internal business purposes such as research and product development, and for assessing your future applications for products or services provided by us. We do not sell, rent or trade your personal information.

When you send us an email, the contents and your email address are used only for the purpose for which they were provided.

We may use your information and address details to advise you of promotion and marketing material. Where possible we will seek your permission to be included on our mailing list. In instances where this does not occur and we have sent emailed or posted promotional material to you, you may either unsubscribe from the email list or contact us to have your details removed from our mailing database.

If you have any questions regarding our privacy policy, please contact our customer support centre: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you have a query, comment or complaint about privacy, or wish to access your personal information, please get in touch with our office through the Contact Us page and we will assist whenever possible.

FloorMaster regularly review our compliance with privacy obligations. This document will be updated from time to time to reflect any changes in our approach to privacy or information handling practices.


When purchasing by credit card online from Floormaster your financial details are passed through a secure server using the most trusted encryption technology. 

If you do not wish to use your credit card on the internet please call us and we will process your order and credit card payment over the telephone.


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All prices quoted or displayed on the Floormaster website are in Australian Dollars and prices displayed or quoted includes GST. GST will be displayed as a separate total amount on the invoice. Prices are changed from time to time as market forces dictate. All prices quoted are valid for 7 days.


We provide 30 day credit accounts to approved purchasers.

Please download a Credit Account Application.